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CARE & MAINTENANCE
Protect your Novagem jewelry from impact, chemicals, and prolonged moisture. Clean gently with a soft, dry cloth and store each piece separately to preserve the gemstone surface and setting.
SHIPPING & RETURNS
Orders are prepared after quality inspection. Custom pieces and ready-to-ship pieces may follow different timelines. For return eligibility, please contact Novagem before sending any item back.
Two Paths to Brilliance
Novagem offers natural untreated Burmese gemstones for those who seek rarity, and New York-grown colored gems for those who want vivid fire, refined craft, and a more attainable path to fine jewelry.
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Return policy
Return eligibility depends on the item, customization status, and condition. Please contact Novagem customer care before sending any piece back.
Shipping
Orders are prepared after quality inspection. Custom pieces and ready-to-ship pieces may follow different timelines. For return eligibility, please contact Novagem before sending any item back.
Authenticity & Craft
Each Novagem piece is inspected for gemstone appearance, setting security, and finishing quality before shipment. Gemstone documentation can be provided where available.