Frequently asked questions
Can I return or exchange my order?
Return eligibility depends on the item, customization status, and condition. Please contact Novagem customer care before sending any piece back.
Are custom pieces final sale?
Custom gemstone pieces may not be eligible for return once production has started. Final terms should be confirmed before purchase.
When will my order ship?
Ready pieces and custom pieces may follow different timelines. Once your order is confirmed and inspected, Novagem will share delivery details.
What makes Novagem gemstones different?
Novagem offers two gemstone paths: natural untreated Burmese gemstones and New York-grown colored gems, bringing together heritage sourcing and modern gemstone technology.
Can I request a custom design?
Yes. Novagem supports custom gemstone jewelry requests. Share your preferred gemstone, setting, style, and budget range, and our team will guide the next steps.